News

COVID-19 Update

Westside Pediatric Group is closely following the most up-to-date announcements and information on the known cases of Novel Coronavirus (COVID-19). The information is continually changing, and we are monitoring all updates from the Centers for Disease Control and Prevention, the World Health Organization, and the Monroe County Department of Health.

If you are a patient of Westside Pediatric Group, and have questions or concerns, please contact us at 585-247-5400.

Scheduled, same-day appointments for illness:

At this time, all those with scheduled, same-day appointments for illness are asked to please remain in your vehicle and call the office. A staff member will come out to greet you. You will be escorted into an exam room when one is available.

Well-child physicals:

Per American Academy of Pediatrics recommendations, routine health care for children is considered an essential in-office visit. We ask that you wear your mask and (if age appropriate) your child wear a mask to the visit.

Video (Telemedicine) Visits:

General health follow-ups, behavioral health visits, and medication follow-up appointments may be done via telemedicine (video) visits as appropriate.  The office will call you to schedule. You will need a smart phone to participate in these calls. These video visits are subject to your insurance.

Telephone Visits:

The doctors at Westside Pediatrics will also offer phone advice and guidance. These phone calls are considered valuable medical care and are subject to your insurance.

Westside Pediatrics is a clean and safe environment.  We are doing everything we can to protect our patients, families and staff.  All staff are required to be masked at all times. The office is thoroughly cleaned with CDC-approved disinfectants at the end and the beginning of each day.  We are all in this together, we want to make sure your experience in our office meets your expectations.

Thank you for your flexibility and understanding during this time. For more information, please review our updated COVID-19 Announcement.

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Team Up with the University of Rochester

Has your typical routine been interrupted? Has this affected your family’s eating and exercise habits? Join Team Up to help get you and your family back on track! Team Up is a weight management project focused on helping children and families become healthier in New York and is associated with the University of Rochester. The purpose of this research project is to test different ways to help children and their families lose weight through healthy eating and physical activity.

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Telephone and Video Visits-subject to insurance

In the wake of the coronavirus pandemic, delivery of health care services has changed. We now offer healthcare services via telephone and video consults. These visits are considered valuable and are in lieu of in-office visits. Your insurance will be billed for advice given by your doctor either over the phone or through a video visit. We appreciate your understanding and cooperation with this policy.

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Coronavirus (COVID-19) Updates May 22, 2020

Westside Pediatric Group is closely following the most up-to-date announcements and information on the known cases of Novel Coronavirus (COVID-19). The information is continually changing, and we are monitoring all updates from the Centers for Disease Control and Prevention, the World Health Organization, and the Monroe County Department of Health.

If you are a patient of Westside Pediatric Group, and have questions or concerns, please contact us at 585-247-5400.

PLEASE BE AWARE THAT ALL WELL CHILDREN ARE SEEN UPSTAIRS ONLY; SAME DAY VISITS FOR ACUTE ILLNESS ARE SEEN DOWNSTAIRS ONLY BY ONE DEDICATED PROVIDER. SEE CLARIFICATION BELOW.

WESTSIDE PEDIATRIC GROUP IS NOW ABLE TO PERFORM NASAL SWAB TESTING FOR CORONAVIRUS IN THE OFFICE. WE SEND THE RESULTS TO AN OUTSIDE LAB.

Scheduled, same-day appointments for illness:

At this time, all those with scheduled, same-day appointments for illness are asked to arrive by vehicle at the door marked “Staff Entrance.” Please remain in your vehicle and call the office. A staff member will come out to greet you. Your child will be seen on the first floor.

Well-child physicals:

Per American Academy of Pediatrics recommendations, routine health care for children is considered an essential in-office visit. All well-child physicals for children will be seen in the office on the main (second) floor. Arrive at the main entrance and call the office upon arrival. We ask that only one healthy adult accompany the child to the visit.   We ask that you wear your mask and (if age appropriate) your child wear a mask to the visit. We will be screening all patients and family members for illness symptoms prior to the appointment. We will also be checking caregiver and patient (when appropriate) temperature upon entering the building.

Video (Telemedicine) Visits:

General health follow-ups, behavioral health visits, and medication follow-up appointments will be done via telemedicine (video) visits as appropriate.  The office will call you to schedule. You will need a smart phone to participate in these calls.

Westside Pediatrics is a clean and safe environment.  We are doing everything we can to protect our patients, families and staff.  All staff are required to be masked at all times.  All equipment used during a patient work up is sanitized between each patient and the office is thoroughly cleaned with CDC-approved disinfectants at the end and the beginning of each day.  We are all in this together, we want to make sure your experience in our office meets your expectations.

Thank you for your flexibility and understanding during this time.

You can also call any of the numbers below:

*Monroe County Department of Health COVID-19 information line: 585-753-5555

*URMC COVID-19 support line: 1-888-928-0011

*NYS Department of Health COVID-19 Hotline 24/7: 1-888-364-3065

 

We understand that this is a time of uncertainty for everyone. Please know that the doctors and staff of Westside Pediatric Group are working to keep you and your child healthy and safe.

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PHONE ISSUE – 12/17/19

There is a nation wide phone issue with Spectrum.  Many callers are getting a busy signal, please keep calling the office as eventually your call should come through, or if you issue is emergent, call our answering service at (585) 258-1925. 

 

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