Patient Forms & Policies
Patient Forms
Downloadable Forms
Development Charts
Patient Policies
Appointments
We have multiple same day appointments available for children who become ill during the day. Saturday hours are reserved for children who are sick and who cannot wait until the next business day for care.
One of our physicians is available through our answering service 24 hours a day, seven days a week for emergency calls.
Patients are seen by appointment only. A child who has a medical emergency will be seen on an immediate basis or referred to emergency if deemed necessary. If you need to have a second child in the family seen at the time of an appointment, please notify the secretary of this as soon as possible.
Billing and Insurance
View what insurances we accept and billing office information.
Hospital and ER Visits
University of Rochester Medical Center (Strong Memorial Hospital) and Rochester General Hospital have dedicated pediatric emergency rooms. Should your child need urgent care or hospital-level care, please visit these facilities. Please call your doctor first for any non-life-threatening emergencies prior to going to the emergency room. Many urgent matters such as stitches, injuries and illnesses can be taken care of at the office. Never use the emergency room for minor illnesses.
Labs and X-rays
Labs Tests
Westside Pediatrics may do hemoglobin, lipid, monospot tests, throat cultures, urinalysis, and other simple lab tests in the office. Any additional required labs or bloodwork will be done through Rochester Regional (RRH, which is our lab of choice) or Strong Lab, these tests will be billed to your insurance through the lab. .
X-Ray Exams
X-rays required during regular business hours are referred to either URMC (Strong) or Borg and Ide Radiology. The x-rays are read by the radiologist on site and the report is called/faxed to your physician who then designates the next step in care, as needed. After hours, or on weekends, you may be referred to the emergency room or orthopedic care sites as directed by the physician for emergent situations.
Prescriptions & Referrals
Prescription Refill Information
If you are requesting a prescription refill, please have the name of the medication, the dose and amount of the medication needed, and the name and telephone number of your pharmacy. Refills for some medications may require a visit with the physician first, and you will be informed of this by the secretary.
Specialist Referral Information
If your child requires a referral to a specialist, please have the name and telephone of the specialist available when you call. If you are requesting a referral to a specialist for a condition which your pediatrician has not seen and/or treated, you may be asked to arrange an appointment with your pediatrician first.
Telephone Calls
FOR LIFE-THREATENING EMERGENCIES, PLEASE CALL 911
Telephone calls are initially handled by our secretaries, who are experienced in determining from a description of a child’s symptoms whether the child needs to be seen, or whether the problem can be treated over the telephone. The secretaries can answer some questions regarding your child’s health. More complicated questions may be referred to a nurse who will return your call as soon as time permits. Emergency situations will be referred to a physician immediately.
Calling Your Pediatrician
If you wish to consult your physician by telephone, please leave a number where you can be reached during office hours, as well as later in the day. Your doctor is busy seeing patients during office hours, and often returns phone calls over the lunch hour or at the end of the business day.